Contact
Talk to the operations desk
Quotes, bookings, customs questions or an update on a consignment — we answer around the clock. For fastest service, include your tracking number.
Premiumtrackexpress@gmail.com
Documentation, quotes and claims. Replies within 2 business hours.
Support hours
Email support: 24 hours, 7 days.
Documentation desk: 07:00–21:00 UTC, Monday to Saturday.
Network hubs
Vero Beach FL · Miami FL · Hamburg · Antwerp · London · Dubai · Lagos · Shanghai
Prefer to chat here?
Use the button at the bottom right: AI Chat answers general shipping questions instantly, and our team replies to your email within 2 business hours.
Before contacting us
Help us respond precisely
Include the information below so the correct operations specialist can review your request without delay.
Tracking reference
Your PTE number for an active shipment.
Origin and destination
City, country and preferred collection date.
Cargo details
Item type, quantity, dimensions, weight and declared value.
Special requirements
Insurance, temperature, permits or handling restrictions.